1. I got a blank page after submitting payment, how do I know if my payment got through? Is my booking confirmed?
Your booking may or may not be confirmed. To check, please retrieve your booking by calling our reservations hotline (02) 855-3333. You may also contact your issuing bank to check if the transaction has been charged to your credit card.
If your issuing bank says that payment is captured but your booking is declined by our reservations system, this means that payment was not posted in Zest Air’s system. Your issuing bank will eventually restore your credit limit and you may follow this up with them.
2. What should I do if my booking status says “On Hold” and I used a credit card to pay?
Please check back with us in 30 mins to 1 hour and try to retrieve your booking by calling our reservations hotline at (02) 855-3333 and provide staff with your record locator/s.
3. How do I enter my name in the guest details page?
In the event that you are travelling international, it is mandatory that your name should be identical to your passport, visa and other travel documents as these items will be checked at point of check-in and also to meet the entry requirements of your destination city.
4. I have a single name, how do I enter this in the Guest details page?
Just enter your name on both the First and Last name fields.
5. Under Guest Details page, what do the “Titles” mean?
- Mr. – Adult Men
- Ms. – Adult Women
- Master – Male children
- Miss – Female children
6. My child is an infant now but on our date of travel, he/ she will be a child already. How will I book him/ her?
You should book him/ her as a child already and enter the valid birth date.
7. Can I book an international flight even if my passport has expired?
Yes. Just enter your previous passport number and as soon as you get a new one, you may contact the Call Center at (632) 855-3333 to update this information.
8. I already made a booking for myself and decided afterwards that my child will travel with me. Can I book him/ her separately online?
No, please book via the Call Center or Ticket offices instead. Your child will be treated as an Unaccompanied Minor if you book him/ her separately online and you will be charged the Unaccompanied Minor fee.
9. Where can I view the list of fees and charges?
The fees summary page can be found at the bottom portion of the booking interface during the online booking process.
10. Can I book hotel rooms and package tours online?
Yes you can. Go to our website and click on the Tour Packages button ( https://zestfulgetaways.com )
11. I didn’t receive my itinerary via email, what will I do?
Below are some possible reasons why you’re unable to receive the Itinerary Receipt via email:
• You may have set up filters and the message from Zest Air is going directly to a designated folder other than the Inbox. Please check your filters and other folders in your mailbox.
• You may be blocking Zest Air’s email address. Please check any settings in your email browser that configures blocked senders.
• There’s a delay in the delivery due to problems such as heavy internet traffic or routing problems.
• You may have entered an incorrect email address.
Due to several reasons which are beyond the control of Zest Air, we can only guarantee the sending of Itinerary Receipt. Receiving of emails is an entirely different matter and hopefully the information above helps you.
12. How do I know the type of aircraft that we’ll be using for our flight?
On the homepage, go to the travel tools, click flight schedule and go to the A/C table where the aircraft corresponds to flight dates and time.
13. Do you accept other forms of payment?
Yes, aside from credit cards, all PBB branches nationwide, Metrobank, and BDO branches accepts Zest Air payment.
14. How do I make a name change for my booking online?
Please contact the Call Center at (632) 855-3333.
15. I misspelled the guest name/s in my booking, what do I do?
Please contact the Call Center at (632) 855-3333.
16. I’m a senior citizen. Can I book online?
Yes but you may not avail of the Senior Citizen discount. If you wish to avail of your discount, please book via our Sales Offices.
17. I have a gift certificate issued by Zest Air, can I use it to pay for my online booking?
No. Gift Certificates may be redeemed via our Call Center or visit any of our Sales offices.
18. I made a mistake, can’t I just press the back button?
In this case, it’s best to restart your booking.
19. I thought my payment didn’t go through so I booked again. Now, I was charged twice. What can I do about it?
Applicable penalties will apply for any booking changes.
20. I’m about to renew my passport. Is it okay to input the old one? Do I need to call to provide new after renewal?
Yes. Just enter your previous passport number and as soon as you get a new one, you may contact the Call Center at (632) 855-3333.
21. I made a mistake in a friend’s name. How can I correct it?
Please contact our Call Center at (632) 855-3333.
